In a recent survey of training professionals, we found that 64 percent of responders felt their training technology was not effectively communicating with other applications such as CRMs.
 
Software systems of all types have always been required to talk to one another since 1960s when the mainframe computer systems first hit the market. Today, companies want to leverage their training technology, to get measurable business results by integrating LMS, eLearning, CRM, HRMS, portals and business intelligence software.
 
So why don’t learning technologies and other software systems talk effectively with each other? Answer: The business processes and learning initiatives are not aligned.
 
There are many communication protocols, tools and technologies on the market, which helps these technology systems speak the same language. But in the long term to achieve communication between systems, it takes two other things.
1. Assessing learning activities against  your business goals and current processes. Based on this assessment, long-term strategic plan may be to build channels of communication software systems and different groups of employees.
2. Adopt this plan to maintain or upgrade your technology infrastructure continuously.
 
Without this approach, learning tools may be underutilized. And finally, learning technology can do much “talking” that no one could hear.
 
If your organization is facing LMS consolidation problems or if you are interested in increasing the effectiveness of your learning technology infrastructure and your overall training efficiency, contact me.